Chatbot Scope of Work

Define Business Issues you wish to address:

1 Define Objectives:

2 Process flow - What is the expected user journey of the chatbot:

3 What are the platforms the chatbot needs to be connected?

4 What is the average number of queries / questions that the bot needs to be trained to answer?

5 Will there be live agents to answer advanced customer queries?

6 Additional Requirements and /or Conditions: